Customers want it yesterday so act like Hyatt

by Andy Traub on 05/25/2012 · 8 comments

in Being Different, Marketing

Sales person: “When would you like your product delivered?”
Customer: “How about yesterday?”

I purchased Michael Hyatt’s new book Platform a few days ago when it launched and even though I’m an Amazon Prime member (free 2-day shipping and $3.99 for overnight shipping per item for $79 a year) the delivery was delayed because they didn’t carry enough inventory. That’s Amazon’s fault by the way, not Hyatt’s. I spoke to his “people” and they assured me that Amazon just didn’t believe the demand that the Hyatt team told them was coming. Mike’s a smart guy so I wasn’t upset when I had to wait for the book to arrive because I got it that day. OK Andy, did you get it that day or was it delayed? Both.

When I bought the physical book I followed the directions on this page and I got the book FREE on Kindle and on audio and a ton of other freebies. Mike understands that when we buy something we want it immediately. That’s one of the few reasons people will still drive to Best Buy or their local Apple store. We want it now. Next time you want to sell something, even if it’s a physical product that requires shipping, offer something right away for your customers to consume. We want it…yesterday.

You can get the bonuses till the end of the day (May 25th) at this page.


 
I’ll be reviewing Mike’s book in a few weeks on the Books For A Better You Show.

Check out the first two episodes where I reviewed $100 Startup by Chris Guillebeau and Love Does by Bob Goff and subscribe if you like it!

My name is Andy Traub and I help people tell their stories in a way that maximizes their impact. If you'd like to create your own custom channel to reach the world then I can help. Just shoot me an email or track me down using these links...

{ 8 comments… read them below or add one }

Trey May 25, 2012 at 10:54 pm

I have already watched all of the videos and have the Kindle version loaded – and the hard copy of the book arrived yesterday. I am really looking forward to reading this book and look forward to your book review.

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Andy Traub May 26, 2012 at 1:53 pm

sweet. make sure you let Mike know about that Trey. He was asking for feedback on the bonuses yesterday I think.

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Jonathan Brown May 26, 2012 at 6:04 am

Andy ..
Great idea! I purchased 2 books and didn’t mind. Michael Hyatt “gets it” !
The bonus products make the book worth every penny!

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Andy Traub May 26, 2012 at 1:53 pm

He definitely gets it.

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James Dibben May 29, 2012 at 4:33 pm

I ordered it last Thursday because we were going on a trip Friday and I wanted to listen to the audio book while I drove.

I still don’t have the book from Amazon and I’m half way through it.

The book is a souvenir at this point, lol.

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Andy Traub May 29, 2012 at 4:55 pm

Even better way to say it! “The book is a souvenir”

Reply

Michael Good June 4, 2012 at 11:07 am

Andy,

Just read about this idea in The $100 Startup by Chris Guillebeau. Thinking about how I can deliver “right away” in my business.

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Andy Traub June 4, 2012 at 2:09 pm

Good idea. People want it yesterday!

Reply

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