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May 25, 2012 By Andy Traub

Customers want it yesterday so act like Hyatt

Sales person: “When would you like your product delivered?”
Customer: “How about yesterday?”

I purchased Michael Hyatt’s new book Platform a few days ago when it launched and even though I’m an Amazon Prime member (free 2-day shipping and $3.99 for overnight shipping per item for $79 a year) the delivery was delayed because they didn’t carry enough inventory. That’s Amazon’s fault by the way, not Hyatt’s. I spoke to his “people” and they assured me that Amazon just didn’t believe the demand that the Hyatt team told them was coming. Mike’s a smart guy so I wasn’t upset when I had to wait for the book to arrive because I got it that day. OK Andy, did you get it that day or was it delayed? Both.

When I bought the physical book I followed the directions on this page and I got the book FREE on Kindle and on audio and a ton of other freebies. Mike understands that when we buy something we want it immediately. That’s one of the few reasons people will still drive to Best Buy or their local Apple store. We want it now. Next time you want to sell something, even if it’s a physical product that requires shipping, offer something right away for your customers to consume. We want it…yesterday.

You can get the bonuses till the end of the day (May 25th) at this page.


 
I’ll be reviewing Mike’s book in a few weeks on the Books For A Better You Show.

Check out the first two episodes where I reviewed $100 Startup by Chris Guillebeau and Love Does by Bob Goff and subscribe if you like it!

Filed Under: Being Different, Marketing, Uncategorized Tagged With: 100 startup, amazon.com, bob goff, customer service, guillebeau, linchpin, love does, Marketing, michael hyatt, platform, publishing

October 6, 2011 By Andy Traub

Companies become great by being human

Lessons from Apple

Apple will continue to thrive as a company after the passing of their great leader Steve Jobs.  There is no question Jobs brought unique perspective, vision and systems to Apple but he was also great at finding people who shared that passion and skill for a day like this one when he is no longer able to contribute to the company. Steve Jobs was a father, as husband and then a CEO.  His legacy will be grand not because he built a profitable enterprise, but because he improved so many lives in the process.

Steve Jobs was always human
Steve Jobs built a company that ignored the recession and has continued to outpace all competition in most categories they participate in.  Apple wins on spreadsheets because they are the most human company I’ve ever dealt with. [Read more…]

Filed Under: Being Different, Customer Service, Small business, Social Media, Uncategorized Tagged With: apple, customer service, human, steve jobs, walgreens

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