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February 27, 2012 By Andy Traub

8 ways to respond to criticism like Steve Jobs

When you take a stand people will run into you. There are people who disliked Mother Theresa? If that’s not proof that everyone will have a critic then I don’t know what is. The video below is of Steve Jobs getting ripped on by a member of the audience and his response to the criticism. Below the video are the # steps you should take when you get criticized or insulted. Apparently Jobs wasn’t always this kind to those around him but on this occasion the criticism was handled masterfully.

Here are Steve Jobs’ eight steps to respond to criticism…

[Read more…]

Filed Under: Attitude, Being Different, Customer Service, Uncategorized Tagged With: anger, critics, insult, response, steve jobs

October 6, 2011 By Andy Traub

Companies become great by being human

Lessons from Apple

Apple will continue to thrive as a company after the passing of their great leader Steve Jobs.  There is no question Jobs brought unique perspective, vision and systems to Apple but he was also great at finding people who shared that passion and skill for a day like this one when he is no longer able to contribute to the company. Steve Jobs was a father, as husband and then a CEO.  His legacy will be grand not because he built a profitable enterprise, but because he improved so many lives in the process.

Steve Jobs was always human
Steve Jobs built a company that ignored the recession and has continued to outpace all competition in most categories they participate in.  Apple wins on spreadsheets because they are the most human company I’ve ever dealt with. [Read more…]

Filed Under: Being Different, Customer Service, Small business, Social Media, Uncategorized Tagged With: apple, customer service, human, steve jobs, walgreens

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